Shipping: Orders are processed within 2-3 business days. You’ll receive a tracking link as soon as your order ships.
Returns and Exchange: We accept returns on unused and unopened items within 7 days of delivery. A video of unboxing is necessary while opting for a return/exchange.
Used, opened, and/or final sale items cannot be returned.
To initiate a return, please contact us at support@totocactus.com.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.